TERMS AND CONDITIONS

Welcome to Maraudr Co (MCO)! These terms and conditions outline the rules and regulations for using our website, https://www.mco.gg.

By accessing this website, you agree to accept these terms and conditions in full. If you do not agree with any part of these terms, please do not continue to use our website or purchase from us.

1. Introduction

These Terms and Conditions (T&C) govern your access to and use of https://www.mco.gg, including any content, functionality, and services offered on or through the website. By using our site, you agree to be bound by these T&C.

2. Amendments

MCO reserves the right to modify or update these T&C at any time without prior notice. Changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

3. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and disclose personal information in compliance with GDPR.

4. Products and Pricing

a. Product Descriptions

We sell sport gear, tuning parts, and apparel primarily for Airsoft. We strive for accuracy in our product descriptions; however, we do not warrant that product descriptions, images, or other content are error-free. For any discrepancies, please contact us.

b. Special Products

Some products may offer customization options (e.g., laser engraving) and are therefore non-returnable. Please review customization details carefully before purchase.

c. Pricing and Payment

Our prices include VAT for EU customers. Orders placed outside the EU may incur additional import duties or taxes upon arrival in your country. MCO is not responsible for these additional charges. Prices are subject to change, and the price at checkout is final.

5. Orders and Contract Formation

a. Order Acceptance

When you place an order on our website, you will receive an automated order confirmation email. However, the contract between you and MCO is only binding once we send you a separate order confirmation email confirming availability and acceptance of your order.

b. Payment Methods

We accept payments via Credit Card, PayPal, Stripe, Apple Pay, and Google Pay. By providing payment information, you confirm that you are authorized to use the chosen payment method and authorize us to charge your payment method for the total amount of your order.

c. Taxes

EU customers are charged VAT, and the price displayed on our website includes VAT. Customers outside the EU may be required to pay additional taxes or import fees upon receiving their shipment. MCO is not responsible for any taxes or fees incurred outside the EU.

6. Shipping and Delivery

a. Shipping Options

We offer standard shipping globally. If expedited shipping is needed, please email us at orders@mco.gg for assistance.

b. Delivery Estimates

  • Germany: 1-3 business days

  • Within the EU: 2-14 business days

  • Outside the EU: Approximately 1-2 weeks or longer

c. Handling and Processing Time

Orders typically process within 1-7 days. For any delays, we will notify you by email.

d. Unavailable Products and Delays

If a product is unavailable after ordering or if there are unforeseen delays, MCO will notify you as soon as possible. In such cases, you may request a refund, wait for restocking, or receive a similar alternative.

7. Right to Withdraw (Widerrufsrecht)

EU customers have the right to withdraw from their purchase within 14 days without providing any reason. This period begins from the day you receive the item(s). To exercise this right, you may email us at support@mco.gg. Once confirmed, we will provide instructions for returning your item(s) and, if eligible, refund the purchase price, including the original shipping cost if the entire order is returned. Customers are responsible for the cost of return shipping unless the product is defective.

Withdrawal Form Template

  • I hereby give notice that I withdraw from my contract of sale of the following goods: [List Products]

  • Order Number:

  • Date of Purchase:

  • Date of Receipt:

  • Customer Name:

  • Customer Address:

  • Customer Signature (if by post):

  • Date:

8. Returns, Refunds, and Exchanges

a. Return Period

Unopened items in original condition may be returned within 14 days of delivery. We also offer repairs and replacements for up to 2 years from the purchase date.

b. Return Conditions

To be eligible for a return, the product must be unused and in its original packaging. Used items are eligible only for repairs or replacements.

c. Non-Returnable Items

Customized or personalized items are not eligible for returns.

d. Refunds

Refunds are processed within 14 days of receiving the returned item. All refunds are issued to the original payment method and include the original shipping cost if the entire order is returned.

e. Exchange Policy

If a product is defective, you may request an exchange. Defects can be confirmed by submitting photo evidence or through evaluation by our engineers. Please contact us at support@mco.gg for assistance.

f. EU Warranty

Under EU law, all items come with a mandatory 2-year legal guarantee. This covers any defects that may arise and entitles you to repair, replacement, or refund. If you have concerns about a product, please contact us at support@mco.gg.

9. Limitation of Liability and Age Requirements

MCO is not liable for any damages or injuries arising from the use of our products. Airsoft products may have age restrictions, and you must be at least 18 years old to purchase certain items. Always use protective gear and exercise caution. By purchasing our products, you accept full responsibility for their use.

a. Third-Party Links

Although we strive to link only to reputable websites, MCO does not assume responsibility for the content of any external websites linked on our site.

10. Intellectual Property

All content on this website, including but not limited to Maraudr Co, MCO, and the MCO logo, is the property of Maraudr Co GbR or its affiliates, or is used by Maraudr Co with permission. Content from this website may not be used without explicit consent from MCO.

11. User Conduct Policy

Users are prohibited from engaging in any harmful activities on the website, including fraud, unauthorized access attempts, or any action that could compromise site security. This list is non-exhaustive.

12. Governing Law and Jurisdiction

These T&C are governed by the laws of Germany. Any disputes arising from these T&C or your use of our site will be resolved in the courts of Lower Saxony, Germany.

13. Alternative Dispute Resolution

In case of a dispute, you may resolve it via the European Online Dispute Resolution (ODR) platform, which facilitates out-of-court resolutions: https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution before a consumer arbitration board.

14. Contact Information

For any questions regarding these Terms and Conditions, please reach out to us at:

  • Customer Service: support@mco.gg or orders@mco.gg